How We Charge

No hidden costs, No small print, Standard Hourly Rate

Buying ICT technical support can be expensive and complex. We like to keep things simple and transparent: 

We specialise in providing on site technical support and consultancy services

We charge for our services according to a fixed Standard Hourly Rate

We offer annual Service Level Agreements for customers who require regular ICT technical support

We offer a Pay As You Go Service for ad-hoc support, project work and consultancy needs

We offer variable discount on the cost of our Standard Hourly Rate which increases the more hours you buy us in for

We guarantee no hidden charges or extra costs, the price we quote is the price you pay

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Service Level Agreement

For regular, reliable and expert on site ICT Support

We offer annual Service Level Agreements for customers who choose to buy our services on a regular basis

THE BENEFITS OF OUR SERVICE LEVEL AGREEMENTS ARE:
  • A guaranteed scheduled time for on site support
  • A range of scheduled visit options dependant on the needs of the customer
  • Generous variable discounts on our Standard Hourly Rate dependant on the number of hours purchased
  • Pro active support, ongoing preventative maintenance on systems and software
FOR YOUR REASSURANCE, AGREEMENTS PROVIDE:
  • An annual contract with a 6 month break clause
  • A choice of monthly, quarterly or biannual invoicing optionsd
  • Provision for emergency support and changes in circumstances
TO KEEP THINGS SIMPLE, AGREEMENTS OFFER:
  • No support exclusions or exceptions
  • A clear and consistent pricing structure

Pay As You Go

For expert delivery of project work, consultancy or ad-hoc support

We offer a Pay As You Go Service for customers who may require support for specific projects or for short term cover due to absence or illness of their regular ICT support provider.

Our Pay As You Go Service is charged at our Standard Hourly Rate in units of whole hours

SOME OF THE WAYS WE CAN HELP ON A PAY AS YOU GO BASIS:
  • Internet and network and wireless network troubleshooting, diagnosis, support and upgrades
  • Server upgrades, troubleshooting and configuration
  • Installation of new computers, laptops, or peripherals
  • Software installation, upgrades and roll outs
  • Website and learning platform design and development
  • Anti virus removal and security updates
WE OFFER CONSULTANCY SERVICES:
  • Planning, project management and delivery of new builds, ICT Suites and network upgrades
  • Complete ICT Infrastructure Systems Audit, review and recommendations
  • Assistance with strategic infrastructure planning and developmental prioritisation
  • Production of technical specifications and provision of independent procurement advice
  • Advice on reducing ICT costs and Total Cost of Ownership for ICT assets including areas such as printing, photocopying and telephony
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Call us on: 020 8123 3090

Just some of the software & hardware providers that we work with or help to support

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