How We Work

Skilled & Trustworthy Staff

We only employ skilled and experienced professionals to deliver ICT services to our customers.

Our staff are committed to ensuring that our core business values are upheld in every aspect of our day to day contact with customers.

All our employees are subject to regular enhanced Criminal Records Bureau checks and have many years of experience working in educational environments.

We understand and respect customer confidentiality and we will always operate within legal and ethical frameworks and relevant legislation.

Our staff are committed to continuous professional development and have an active interest in the field of ICT.

We aim to keep pace with changes in technology and use that knowledge to benefit our customers in delivering improved quality and efficiency through technical innovation.

Flexible & Customer Focused Delivery

We adopt a ‘can do’ approach in the provision of the ICT services we provide and will undertake any reasonable requests for ICT support. This allows our customers the freedom to decide how best to utilise our services within the purchased timeframes

When faced with conflicting priorities we will always provide our professional recommendations upon the best course of action. The final decision on priority remains with the customer.

We will offer support for any new hardware or software purchased by the customer regardless if it has been bought on our recommendation or not.

We respect the boundaries of any existing agreements which our customers may hold with other agencies contracted to provide ICT services or support. We will work alongside third parties openly and honestly to get the best outcome for our customer.

Reliability & Open Communication

We work to clearly defined timescales and agreed priorities, we make every effort to keep our promises and meet agreed expectations.

In exceptional circumstances, it may not be possible to deliver agreed outcomes, in the event of such occurrences, we will ensure that we communicate this at the earliest possible opportunity.

We will undertake all reasonable measures to resolve any issues within the bounds of our Service Level Agreements and ensure genuine customer satisfaction.

We provide clear and unambiguous information on our performance and we evidence the work we do through regular summary reports. We actively seek feedback through customer review.

We will never undertake tasks in which we feel that our staff do not have the appropriate skills and\or qualifications (e.g. electrical installations). We will always be able to assist in sourcing appropriate suppliers.

Independant & Unbiased Perspective

We only employ skilled and experienced professionals to deliver ICT services to our customers.

Our staff are committed to ensuring that our core business values are upheld in every aspect of our day to day contact with customers.

All our employees are subject to regular enhanced Criminal Records Bureau checks and have many years of experience working in educational environments.

We understand and respect customer confidentiality and we will always operate within legal and ethical frameworks and relevant legislation.

Our staff are committed to continuous professional development and have an active interest in the field of ICT.

We aim to keep pace with changes in technology and use that knowledge to benefit our customers in delivering improved quality and efficiency through technical innovation.

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Call us on: 020 8123 3090

Just some of the software & hardware providers that we work with or help to support

microsoft-logo
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google-logo-273x150
SIMS
smartboard
epsoncol
fortinet-meru-300x200
small-dell-logo