We work to clearly defined timescales and agreed priorities, we make every effort to keep our promises and meet agreed expectations.
In exceptional circumstances, it may not be possible to deliver agreed outcomes, in the event of such occurrences, we will ensure that we communicate this at the earliest possible opportunity.
We will undertake all reasonable measures to resolve any issues within the bounds of our Service Level Agreements and ensure genuine customer satisfaction.
We provide clear and unambiguous information on our performance and we evidence the work we do through regular summary reports. We actively seek feedback through customer review.
We will never undertake tasks in which we feel that our staff do not have the appropriate skills andor qualifications (e.g. electrical installations). We will always be able to assist in sourcing appropriate suppliers.